Executivo de Contas - Sênior na Crewhu (Pessoa Jurídica)
Senior Account Manager
Remoto

If you are passionate about customer success and have a knack for managing and growing client relationships, we invite you to apply for this exciting opportunity at Crewhu.
Join us in helping our clients achieve their goals with our innovative solutions.
Apply now!

Executivo de Contas - Sênior
Senior Account Manager

If you are passionate about customer success and have a knack for managing and growing client relationships, we invite you to apply for this exciting opportunity at Crewhu.
Join us in helping our clients achieve their goals with our innovative solutions.
Apply now!

Crewhu is a customer feedback, gamification, and recognition platform that makes it easy to engage and excite your team by focusing on the metrics that matter to improve performance, keep customers happy, and grow your organization.

  • You should proactively act on opportunities to increase revenue within the existing accounts.
  • Prevent churn by identifying accounts at risk.
  • Revert churn requests through client retention.
  • Onboard customers using CRM tools and other resources to facilitate the adoption of new features.
  • Nurture customer relationships through regular e-mails, and calls, and conduct video account reviews.
  • Touch base with accounts at least once per quarter, with higher frequency for priority accounts.
  • Perform webinars and act as a product expert for prospective and existing clients.
  • Manage renewals, identify adoption opportunities, and convert opportunities to annual plans using the HubSpot renewal pipeline.
  • Maintain and update the sales funnel, ensuring accurate close dates, ARR amounts, and deal stages.
  • Maintain comprehensive account records in the CRM.
  • Document reasons for wins and losses, and provide detailed churn documentation for leadership.
  • Collaborate with colleagues to share information and strategies, reducing customer churn and supporting renewals.
  • Collect and provide client feedback to the product team.
  • Develop a thorough understanding of company products and stay updated on industry trends and internal product developments.
  • Research emerging technologies, trends, and competitive information.
  • Fluency in English.
  • Availability to work in a different time zone.
  • Proven experience as an Account Manager or in a similar customer-facing role.
  • Proficiency with CRM software, preferably HubSpot.
  • Exceptional written and verbal communication skills, including the ability to deliver effective presentations and conduct webinars.
  • Strong organizational skills and attention to detail.
  • Ability to work independently, strong organizational and time management skills, capable of balancing multiple accounts and priorities simultaneously.
  • High performance in sales negotiation.
  • Ability to analyze customer data to identify opportunities for upsell, cross-sell, and service improvement.
  • Ability to collaborate with different internal teams, such as Sales, Customer Support, and Product Development, to ensure customer satisfaction.
  • Working Hours US Eastern Time (EST) and US Holidays.
  • Experience working with international clients, particularly in the USA and Europe.
  • Knowledge of the tech industry and technologies.
  • Previous experience in a SaaS company.
  • Experience with email marketing and template creation.
  • Experience in fast-paced, growing organizations such as startups.
  • 30 days Paid time off
  • Reward and Recognition Program